How to write-off bad debts

A facility to write-off bad debts was introduced with Vitalware 2.5. A debt is considered bad when a product has been issued to a customer but full cost recovery has not been achieved and is deemed to be unachievable or not worth pursuing economically. Reasons for writing-off a debt are varied, but can include a disputed charge on an invoice or an under payment (<= the amount specified by a Maximum Under Registry entry) for an order. Writing-off the debt allows the POS transaction to be completed.

Note: The Can Write Off Registry entry specifies who is able to write-off bad debts.

Depending on whether a transaction has been invoiced or not a bad debt is written-off in one of two modules: